It concerns last week's incident in which many fans were unable to log on to Ticketmaster when tickets to some 2009 tour dates went on sale, but were quickly redirected to Ticketmaster's resale site, TicketsNow, where tickets to those shows were being sold at a steep markup.
Springsteen and his management posted their response at his web site, calling the relationship between Ticketmaster and TicketsNow “a pure conflict of interest." Complaints from more than 250 fans have prompted the New Jersey Attorney General's office to launch an investigation.
“Consumers are questioning what transpired and if they had an equal opportunity to purchase these concert tickets. We share these concerns and are investigating this matter," Attorney General Anne Milgram said.
Azoff has now issued an open letter of apology to Springsteen and his fans, saying that the ticket service “was trying to do the right thing" but “we clearly missed the mark." As a result, Azoff's letter states that “we will never again link to TicketsNow in a manner that can possibly create any confusion during a high-demand on-sale."
Continue to read full letter of apology: (warning, reading may bring tears to your eyes)
